Frequently Asked Questions

Frequently Asked Questions

How will my order be shipped?

Most items are shipped via standard carriers such as UPS, or USPS. However, very large, heavy, or bulky items (boilers, water heaters and one-piece toilets), as well as large-quantity orders, may be shipped via freight (LTL). Standard freight shipments are delivered "curbside" or "driveway" only. The carrier will contact you to schedule a delivery appointment.

Where do you ship to?

We ship to any address (excluding PO boxes) within the contiguous United States. Deliveries to islands or areas requiring a ferry service may incur additional delivery charges.

What happens after I place my order?

Once you place an order, you will receive an email confirmation. A second email will be sent when your order has shipped, which will include tracking information if available. For freight shipments, the freight carrier will contact you directly to schedule a delivery appointment.

How do I prepare for a freight delivery?

For freight deliveries, please make sure someone is present to receive the shipment at the scheduled time. Freight deliveries are typically "curbside" or "driveway" drop-offs. If you need additional services, such as liftgate service or inside delivery, please contact us before you place the order, as these services may incur additional fees and are not available in all areas

How do I start a return?

To start a return, you will need to obtain a Return Goods Authorization (RGA) number. Please contact us with the following information:

  • Order number
  • Reason for return
  • Whether the item has been installed
  • Whether you have the original packaging and shipping materials to return the item

Once we have this information, we will issue an RGA number and provide you with further instructions on how to proceed. If you have any questions or need assistance, please refer to our Returns Policy and Terms & Conditions or reach out to us at sales@plumbing-deals.com

How do I file a claim for damaged items?

If your order arrives damaged, please contact our customer service team within two (2) business days to file a claim or request a replacement. We will need photos of the item including the packaging and the damage. Reach out to us at sales@plumbing-deals.com or call 888-682-5956

Does my order qualify for free shipping?

Free shipping is available on standard ground shipping orders within the contiguous United States. Freight orders may also qualify for free shipping. Additional charges may apply for expedited deliveries please reach out to us to coordinate next day or 2-day shipping at sales@plumbing-deals.com or call 888-682-5956

Where can I find the manufacturer's warranty information?

Each product sold by PlumbingDeals.com comes with a full manufacturer warranty. For any warranty inquiries, please contact us, and we will provide you with the necessary information to reach the manufacturer directly.

What brands do you sell?

We are proud to offer a wide selection of top-quality plumbing products from leading brands in the industry, including:

And many more brands! We offer everything from faucets, fixtures, sinks, showers, bathtubs, accessories, and plumbing supplies from these trusted names, ensuring you receive quality and reliability with every purchase.

Where does my order ship from?

PlumbingDeals.com is based in Walled Lake, MI, with several warehouses located throughout the state. Your order may ship from different locations depending on product availability and warehouse stock.

Need More Help?

If you have additional questions or need assistance, please don't hesitate to contact our customer service team at sales@plumbing-deals.com or call 888-682-5956

 

!