Frequently Asked Questions

How will my order be shipped?

Many items can be shipped via standard methods using carriers such as UPS, FedEx, and USPS. Very large, heavy, or bulky items (like bathtubs and appliances) as well as large-quantity orders, require freight delivery.

Where do you ship to?

Your order can be shipped to any address (excluding PO boxes) in the contiguous United States. Deliveries to an island or areas requiring a ferry for delivery are subject to additional delivery charges.

What happens after I place my order?

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

Where can I find the manufacturer warranty info?

Each product sold by includes its full-factory manufacturer warranty. If you have a warranty inquiry on an item you purchased from, we can provide additional information to contact the manufacturer directly.

My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.

If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim.

Does my order qualify for free shipping?

Free shipping is available for standard ground shipping on orders and for freight orders within the contiguous United States. Where does my order ship from? is located in Walled Lake, MI with several warehouses across the state.