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Plumbing Deals has partnered with SureBright to offer extended warranty coverage on eligible products. While coverage isn't available for every item in our catalog, customers who opt for SureBright add some peace of mind, protecting their purchase against unexpected mechanical failures, electrical breakdowns, and repairs long after the standard manufacturer warranty expires.
If you have questions about coverage eligibility, claim filing, or plan details, both our team at Plumbing Deals and the support team at SureBright are always here to help!
FAQ
Why should I buy an extended warranty?
Why should I buy an extended warranty?
A SureBright protection plan covers your product against mechanical or electrical breakdowns for an extended period after purchase, so you're not stuck paying full price for repairs or replacement parts down the road.
How do I buy a warranty plan?
How do I buy a warranty plan?
Visit the product page for the item you want to protect. If a plan is available, you'll see it listed above the "Add to Cart" button — just select the coverage length that works for you.
Can I add a warranty after I've already purchased?
Can I add a warranty after I've already purchased?
Yes, you may add a plan within 30 days of your purchase.
How do I know what's covered?
How do I know what's covered?
On any eligible product page, click "What's Covered" next to the warranty option to see a summary of terms. Full details are available in the "Detailed Terms and Conditions" link within that pop-up.
What happens after I purchase a plan?
What happens after I purchase a plan?
You'll receive an email with your plan's terms and conditions, your contract details, claim filing instructions, 24/7 customer care contact info, and login details for the SureBright customer portal.
What's the difference between a Breakdown Plan and an Accidental Damage Plan?
What's the difference between a Breakdown Plan and an Accidental Damage Plan?
Breakdown Plans cover mechanical or electrical failure, power surges, and normal wear and tear that affects functionality — with full parts and repair coverage, or replacement/reimbursement if the item can't be repaired.
Accidental Damage Plans include everything in a Breakdown Plan, plus coverage for accidental damage like drops or liquid spills.
Is anything covered during the manufacturer's warranty period?
Is anything covered during the manufacturer's warranty period?
Yes. If an issue isn't covered by the manufacturer but is covered under your SureBright plan, SureBright will handle it. Contact SureBright directly for guidance.
What if I return the product?
What if I return the product?
If you return the product within 30 days, Plumbing Deals will refund the cost of the protection plan along with the product. After 30 days, SureBright will issue a pro-rated refund based on your plan terms.
Can I cancel my plan?
Can I cancel my plan?
Yes, you can cancel within 30 days for a full refund. After that, you'll receive a pro-rated refund (adjusted if you've already filed a claim). Terms can vary by plan, so check your specific coverage details.
How do I file a claim?
How do I file a claim?
Log in to the SureBright Customer Portal to file a claim in a few clicks, or contact SureBright directly by email, phone, or chat.
Who do I contact with questions or issues?
Who do I contact with questions or issues?
Before your order ships, reach out to Plumbing Deals directly. For any covered product issue after that, contact SureBright:
- Email: support@surebright.com
- Phone: 855-306-4874
- Chat: surebright.com/contact-10
- Portal: customer.surebright.com
Will my product be repaired or replaced?
Will my product be repaired or replaced?
Depends on your plan. If your plan covers repairs and the item can't be fixed, SureBright will replace it at no extra cost to you.
What if I have trouble during the claims process?
What if I have trouble during the claims process?
Reach out to SureBright directly by email or phone, and their team will help sort it out.
