Shipping & Returns

Our Return Policies

30 Day Returns / Exchanges:

Within 30 days of receipt of your shipment, you may return or exchange any product in its original packaging and in 100% sellable condition for a full refund, less shipping charges and a restocking fee. A 35% restocking fee will be charged on all returned products. Defective merchandise is not subject to restocking fees, so long as the defective product is exchanged for a replacement. If you receive the wrong items, they must be reported to us within 48 hours from the time of delivery.

Excluded Products

The following products are excluded from our return policy and no returns, refunds or exchanges will be made unless damaged in shipping or defective:

  • Any product shipped via LTL (truck/freight)
  • Any Granite Sinks
  • All Noritz Heaters and Combi Units
  • All Honeywell & Robertshaw products
  • InSinkErator 77536 CCPA-OO Cover Control Adapter
  • Toilet Seats
  • Electrical products

No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturer will not accept returns past this date.

We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to Plumbing-Deals.com with in that time, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.

To return any product you must obtain a RGA (Return Goods Authorization) number. To obtain an RGA number and return instructions, please call our customer service department at 1-888-682-5956 or e-mail to sales@plumbing-deals.com. Requests for returns are generally processed within 3-5 business days and you will receive return instructions along with your RGA number.

You can expect a refund in the same form of payment originally used for purchase within approximately 10-20 days of our receiving your return and inspecting the merchandise. All returns and exchanges will be credited less restocking and shipping costs. (*Note: Plumbing-Deals.com is not responsible for return shipping costs on general returns.) If you have not received a credit and it has been longer than 30 days, please give our customer service department a call at 1-888-682-5956.

If a customer returns a product to us without an RGA number or without setting up a return with us first, no credit or refund will be issued.

Plumbing-Deals.com is not responsible for return shipping costs on general returns.

To obtain credit, returned product returns must:

  1. Have a valid RGA (Return Goods Authorization) number.
  2. Have ALL original packaging.
  3. Not have packaging that is written on or defaced in any way.
  4. Be sent back to the correct warehouse.
  5. Not have been installed and is in 100% resalable condition.

It is suggested that you repack product in larger box to avoid damage in shipping.

Wrong Products Received

If you are shipped a different product than you ordered, please email or call us at 1-888-682-5956 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship it back. We will pay for the freight back and ship the correct product freight free of charge.

Defective Merchandise

It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-888-682-5956 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage

If you receive a shipment from an order that you placed with Plumbing-Deals.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.

Please refer to our shipping policy for further information.

 

Our Policy:

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. We reserve the right to cancel or void any order without notice.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox, Safari and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to sales@plumbing-deals.com