Buying plumbing products online can feel impersonal, especially when you need real answers. Many companies rely on automation or generic responses, leaving customers unsure if they’re choosing the right part or solution. At Plumbing Deals, our customer support is built around real plumbing experts who provide practical advice and hands on guidance.
We help DIY homeowners and plumbing professionals alike, offering plumbing product support that goes beyond a simple transaction. Whether you’re replacing a fixture or planning a larger installation, our goal is to help you choose the right plumbing parts and feel confident every step of the way.
Meet Mack: Our Plumbing Expert
Mack is a plumbing expert who joined the trade in 2014. He comes from a family of tradesmen and learned plumbing fundamentals early, gaining real-world experience that shaped his career as a service plumber. Over the years, he’s troubleshot and repaired everything from leaking faucets to broken water heaters across residential and commercial projects.
After a knee injury forced him to step away from full-time field work, Mack stayed connected to the trade by helping his family’s plumbing company whenever possible. He now works at Plumbing Deals, where he uses his experience to help customers find the right products for their homes or businesses and avoid costly mistakes.
Mack is passionate about helping people solve their plumbing problems. With his knowledge, patience, and friendly approach, he always goes the extra mile to make sure customers are satisfied. From small repairs to major projects, Mack is a dependable expert who can guide you through the process and offer trusted advice on plumbing products and installations.
Meet Kris: Our Product Specialist
Kris “please spell his name with a K” Scott is a trades product expert with experience in industrial sales dating back to 2021. He combines hands‑on know‑how from intermediate tool work to large‑scale projects with practical product knowledge to help customers choose the right materials for the job.
Growing up around a family of handymen, he learned the trade through landscaping, drywall, basic wiring, and other home improvement projects. That real-world foundation, combined with his service industry experience, allows him to help customers with both technical and practical aspects of their projects.
In his free time, Kris can often be found under the hood, helping friends and family repair and modify cars and trucks. He’s an Eastern Michigan University graduate who continues learning so he can provide customers with accurate, up-to-date advice.
Kris is passionate about solving complex problems and delivering exceptional customer service. He’s knowledgeable, patient, and always willing to go the extra mile to make sure customers not only have the right products but also the confidence to complete their projects successfully.
How Our Experts Help Customers
When customers contact Plumbing Deals, they speak directly with real people, not automated systems or scripted responses. Mack and Kris take time to understand the issue and offer thoughtful solutions based on experience.
The team assists with help choosing plumbing parts, troubleshooting issues, answering product questions, handling returns, and offering guidance for installation and setup. Our plumbing customer support is designed to serve both homeowners and professional plumbers with the same level of care and attention.
The goal is simple: make sure customers feel supported, informed, and confident from the first conversation onward.
Support That Lasts Beyond Checkout
At Plumbing Deals, we believe great service comes from real connections. Our experts genuinely enjoy what they do, and it shows in every conversation. Whether you’re fixing one problem or planning a bigger project, you’ll find knowledgeable, approachable people who want to leave you better off than when you reached out.
If you ever have a question, need guidance, or just want to talk through your options, our team is ready to help. Contact Mack and Kris today!